We might consider giving an AO a direction to take specified steps to do something or to refrain from doing something in a wide range of scenarios. These might include, but not be limited to, directions to:

• secure the consistency of the standards of its qualifications in line with those of other AOs awarding a comparable qualification,
• withdraw its approval from a centre that has been acting fraudulently,
• withhold or withdraw certificates from learners who have been guilty of misconduct in an assessment, and/or
• take steps to address behaviours that have been found to discriminate against particular learners.