This consultation addresses the arrangements we propose to put in place in order to handle and investigate both complaints and appeals.

You can respond online using the form provided or by downloading a version that can be completed by hand.

The deadline for receipt of responses is 5pm 31st January 2011. Responses not submitted through the online platform can be returned by email to consultations@ofqual.gov.uk or by post to: Consultations, Ofqual, Spring Place, Herald Avenue, Coventry, CV5 6UB. Where responses are emailed please ensure you include the consultation title in the subject line.